What students can expect when they call the Counseling Center for the first time:

Beginning in the Fall 2021 semester, the Counseling Center will be returning to providing in-person services.  The Counseling Center office requires all visitors to wear masks.

When a student first calls or goes to the Counseling Center, they will speak with one of our program support assistants/administrative staff members. Our program support assistants will ask the student some brief questions about themselves, including their reason for coming to the Counseling Center at that time.  Students would then be scheduled for an intake with a counselor, which will help determine the most appropriate type of treatment to suit their needs, be it at the Counseling Center or an outside treatment resource.

What students can expect when they attend an intake evaluation with the Counseling Center:

Students are asked to attend a 60-minute intake appointment. Before the start of the intake appointment, students are asked to complete intake paperwork the morning of their intake (before the appointment) through our online web component.   During the COVID-19 pandemic, students will complete that paperwork from their personal computers.

The directions to complete the paperwork will be emailed to student by administrative staff the day of the intake.  The paperwork may take an hour or so to complete.  Students are encouraged to read the whole email that will be sent to them, which provides directions on how to access the paperwork and what buttons to select.

Students would need to either have a computer connected to the on-campus internet (PSU Wireless or ethernet), or use the VPN (Pulse Secure) from off-campus to be able to access the paperwork website.  If students are off-campus and need the VPN, they can download the VPN anytime before their intake appointment; doing this before the day of their intake will save students time the day of the intake.  IT can help to connect to the VPN (Pulse Secure) if needed.  ChromeBook laptops cannot download the VPN, and thus a different device should be used.

The intake paperwork to be completed includes the Agreement for Counseling form, the Counseling Center Assessment of Psychological Symptoms (CCAPS), and the Intake Questionnaire. The Agreement for Counseling form provides informed consent about our services, confidentiality, maintaining professional and other boundaries, office hours, and our emergency services.  The CCAPS is a normed psychological assessment used at many college/university counseling centers, which we also use to help assess mental health challenges, including progress over time. As part of the CCAPS, the student will be asked if they would like to contribute their de-identified data to the Center for Collegiate Mental Health (CCMH), which helps to further develop the CCAPS as an instrument. The Intake Questionnaire asks for information about students’ current mental health concerns, mental health history, substance use history, medical history, academic life, environmental data, and social history.

If a student does not  complete the intake paperwork, they will have a shorter intake session and may have to return for an additional intake session.

After completing the intake paperwork, the student will then meet with one of our intake counselors. The intake counselor will review the Agreement for Counseling form with the student, and answer any questions they might have. The intake counselor will also review the Intake Questionnaire and CCAPS with the student; the intake counselor will ask any additional questions to help them assess the most appropriate treatment type for that particular student’s needs.

At the end of the intake evaluation, the student’s intake counselor will determine the most appropriate type of treatment to suit their needs. It is our goal to tailor the most appropriate treatment to the specific needs of each individual student who comes to the Counseling Center. The previously mentioned treatment types include group counseling/skill building groups, 1-2 time individual therapy sessions, and short-term individual therapy (3-8 sessions ).  We also provide emergency services for students in crisis.

Please note that the Counseling Center has a limited scope of practice, and certain mental health challenges may be better served at outside treatment resources (see Scope of Practice).  If students are seeking services outside of our treatment model, the intake counselor will be able to refer the student to outside treatment and community resources.

Please select from the list of services from the left, or by clicking the following links.