Frequently Asked Questions
How will Chartwells Higher Education meet my unique (allergy, religious, gluten-free, vegan, etc.) dietary needs?
Chartwells Higher Education provides a wide range of dining options and programming to meet all dietary needs. We are bringing “inclusive dining” to each residential dining hall on campus. Each location will serve up dishes that meet the needs of students with allergies and special diets, including halal and kosher foods. We will launch a digital allergen card program and utilize a variety of messaging tools, from product identifiers to a dining website and app, which will effectively communicate the foods that are offered as well as their nutritional content. Chartwells takes pride in offering diverse dining options as part of its standard program, but also will customize those options to create personalized dining experiences with personally prepared dishes.
Where do I find menus, nutritional facts, and pricing?
All of our menus will be online on our dining website and also on our dining app. The menus will become available on the website and app closer to fall opening and will include all nutritional information. Additionally, menu items in the dining halls will have menu identifiers next to the dishes with menu name and nutritional facts. Retail menu boards will have calorie counts per FDA regulations and pricing on the menu boards. The door rates to all dining halls will be posted at the entrances to each dining hall. Meal Plan pricing will be available on the dining website.
Where do I direct general questions, concerns, and ideas about the dining program?
Please reach out to Tom Piascik, district manager, at 617-680-8843 or Tom.Piascik@compass-usa.com.
Who do I contact to discuss catering needs or place a catering order?
We are excited to provide catering services at Plymouth State University for you and your clients. As we transition, we recognize there will be questions and we are here to help! For any questions regarding catering or to schedule your event, please contact catering@plymouth.
What will happen to the current Sodexo food service workers?
Chartwells Higher Education intends to offer employment opportunities to all of the incumbent dining associates at Plymouth State University.
When will Chartwells Higher Education take over?
Chartwells Higher Education will take over dining operations on August 1, 2018.
What on campus will change?
Chartwells Higher Education is excited to bring numerous new brands, local partnerships, sustainability and wellness programming, student experiences and internships, celebrity chefs and teaching kitchens, and food insecurity initiatives to campus.
What is Chartwells commitment to local and diverse businesses?
Chartwells is excited to bring new partnerships to campus that support local and diverse businesses. As part of our purchasing and sourcing commitment we also support local farmers and purchase locally whenever possible. We look forward to continuous exploration and building of local and diverse partnerships at Plymouth State University.
What is Chartwells’ commitment to sustainability?
We participate in several sustainability forward programs:
- Sustainable Seafood–We are committed to protecting the threatened global fish supply. In collaboration with the Monterey Bay Aquarium Seafood Watch program, we established a landmark purchasing policy in 2006 that removes unsustainable wild and farmed seafood from our menus.
- Fair trade Products–In 2018, we committed to source Fair Trade products at all 280 Chartwells locations around the country. As part of this commitment, we offer Fair Trade Certified food and/or beverage items such as coffee and tea, barkTHINS, energy bars, sugar, and bananas in each dining operation. We have been providing Fair Trade coffee at many of our locations since 2016, and have purchased almost one million pounds of Fair Trade Coffee since then.
- Animal Welfare–In 2016, we became the first foodservice company to commit to serving 100 percent healthier, slower growing chicken by 2024 through the landmark Global Animal Partnerships (GAP) agreement.
- Fair Food–We act to support campaigns that reward the efforts of farmers and laborers through our partnership with the Coalition of Immokalee Workers (CIW).
- Providing Fresh Yogurt and Milk Free of Artificial Growth Hormones–We serve only fresh fluid milk and fresh yogurt from cows that have been certified to be free of the artificial growth hormones rBGH/rBST.
- Offering Certified Humane Cage-Free Eggs–We offer only Humane Farm Animal Care (HFAC) certified cage-free shell eggs nationwide. In December 2007, we implemented a cage-free shell egg policy. All units are required to only offer shell eggs that are certified by the HFAC program in partnership with the Humane Society of America.
- Purchasing Poultry Produced without the Routine Use of Human Antibiotics–The nontherapeutic use of antibiotics in animal production is a growing public health concern because it decreases the effectiveness of antibiotics to treat diseases in humans. Therefore, we serve only chicken and turkey that has been raised with restricted use of these drugs, especially as a growth additive in feed. Our contracted suppliers are required to provide products that adhere to criteria developed in partnership with the Environmental Defense Fund.
- Buying Local Products to Support Family Farms–Supporting the preservation of the American family farm, reducing the carbon footprint of our supply chain, and giving back to local communities are central to our core values. In support of our company-wide commitment to sustainability and wellness, we have been making strides to establish relationships with local farmers and produce distributors in order to encourage local buying and promote seasonally available produce. We will work with the campus to define what local means to them.
- Waste Not, Want Not–We developed the “Waste Not” tool to track, measure, and reduce food waste at the unit level to save on hauling and production costs and food waste. It focuses on production waste and overproduction.