Go to your online bill. If you are eligible, a ‘Request Refund’ button will be available there. Have your bank routing number and account number on hand. Click the ‘Request Refund’ button, complete the short form that appears, and in most cases funds will be direct deposited to your account in about 48-72 business hours. If your bill shows the credit balance is on a previous term, click in the Term Detail box above your name and work your way back until you find the term with the refund button.